Field Pilot support / 使用帮助

Contact / 联系方式

GridRunner

Include your app version, steps and error category. Do not send passwords, tokens, private chat or raw location files. / 请提供应用版本、操作步骤及错误类别。不要发送密码、令牌、私人聊天或原始位置文件。

Coordinator account appeals / 协调员账户申诉

If your coordinator account was disabled after moderation, contact admin@d2dpilot.com with the case reference if available. Do not send passwords, verification codes or private location data. A platform administrator must review and approve re-enabling; access does not return automatically. If approved, sign in again: old sessions and removed content are not restored, and existing map blocks stay in place. / 如果协调员账户因审核被停用，请联系 admin@d2dpilot.com，并在有回执时提供案件编号。不要发送密码、验证码或私人位置数据。重新启用必须经平台管理员审核批准，访问权限不会自动恢复。获批后需重新登录；旧会话和已移除的内容不会恢复，现有地图屏蔽仍然有效。

Join and prepare / 加入与准备

Choose an activity in Maps, find your coordinator and request a map. Approval is required to open assigned work. Open the map while connected before leaving. Saved courses work offline, but base map tiles may be unavailable. / 在地图中选择活动，查找协调员并申请地图。获得批准后才能打开任务。出发前请联网打开地图。已保存的路线可离线使用，但底图可能无法显示。

Recording and uploads / 记录与上传

On iPhone, a walk you start continues with the screen locked or another app open. Pause or Finish stops location collection. Force quit or restart stops recording; it never restarts automatically. / iPhone 开始步行后，锁屏或切换应用时记录会继续。暂停或结束会停止位置采集。强制退出或重启会停止记录，且不会自动恢复。

Finishing does not mean all evidence uploaded or the map is complete. Reopen Field Pilot and use Sync after reconnecting. Sign-out retains pending work for the original account and server; uninstalling can lose unsent work. / 结束步行不代表所有证据已上传或地图已完成。重新联网后请打开应用并同步。退出登录会保留原账户及服务器的待上传任务；卸载可能导致未发送的数据丢失。